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HearthMate White Glove Service
From Inception
In home delivery & setup
Through the Build
From the minute you submit your design form, HearthMate springs into action to provide custom fireplace solutions tailored to your needs. We take your design, call you to walk through the fireplace cabinet design, and ensure we meet or exceed all your requirements. We then submit your design to our production team.
Through the Build
In home delivery & setup
Through the Build
Your design is now turned into reality with our custom fireplace solutions. Our production team and skilled craftsmen transform the fireplace cabinet design into a beautiful, one-of-a-kind heirloom. Once the QA team has thoroughly inspected your HearthMate, it is carefully placed in a custom wooden crate and shipped out via our White Glove carrier.
In home delivery & setup
In home delivery & setup
In home delivery & setup
Your HearthMate, along with our delivery team, arrives at your door as per your instructions. We prepare the space, unpack, and safely set up your new HearthMate in its designated area. Our team also specializes in custom fireplace solutions, ensuring that your fireplace cabinet design aligns perfectly with your home. We take photos durin
Your HearthMate, along with our delivery team, arrives at your door as per your instructions. We prepare the space, unpack, and safely set up your new HearthMate in its designated area. Our team also specializes in custom fireplace solutions, ensuring that your fireplace cabinet design aligns perfectly with your home. We take photos during the setup process and address any questions you may have, before turning your HearthMate over to you and your family.